To our fabulous Woohoo + Happy Skincare tribe, We miss you all! Here are the latest COVID-related updates from Woohoo HQ.
Australia Post are doing an amazing job dealing with over 2 Million packages per day across our big brown land (yikes, we're not even at Christmas yet!!), however due to staff shortages at Australia Post, they do have a backlog of parcels which is resulting in shipping delays.
While many parcels are still travelling quite quickly, some are taking quite a bit longer to arrive unfortunately. We're hearing reports of a week or more beyond the estimated timeframe so please be patient for tracked parcels and letter post (this is how we send our Woohoo samples). If you are pressed for time please consider upgrading to Express Shipping.
Please note that Express Post is no longer Guaranteed Next Day Delivery - we need to allow some extra days for the time being.
Due to the lockdown restrictions here in Newcastle NSW we've had to close our bricks-and-mortar shop for "in person" shopping, sorry! But there is some good news :)
As always we're still shipping orders placed online at www.woohoobody.com.au, and you can still order online to Click and Collect.
As a small business this has been a tricky time to navigate but we're feeling really good that Woohoo Body + Happy Skincare will ride out the COVID-19 storm and come out the other side smiling right back at you :)
We've found that Aussie Post have been going above and beyond during this worldwide pandemic to give you the best possible service when it comes to getting your mail delivered safely (and on time where possible!).
Every delivery is contactless which means you can receive your deliveries safely without answering your door. Even if you've requested that your parcel is signed for your local postie will sign on your behalf so that you can maintain social distancing.
At Wooohoo HQ we've been practicing social distancing very diligently, with some team members working from home, and our warehouse and manufacturing staff kept to an absolute miniumum, and following strict guidelines to ensure everyone's safety and good health.
We can't say enough how grateful we are that you're still there, reading our emails and chatting with us on Facebook and Insta, keeping everything as normal as possible during these very un-normal times.
And an even bigger thank you to anyone who has placed an order with us and helped support our small business, keeping our (virtual) doors open. You're all AMAZING and we wouldn't be here without you!!
Stay well and keep smiling,
xoxox Aaron and Phoebe
(Hoping to see you in person soon!)
P.S. Please don't be concerned that we're not social distancing in this picture. It was taken pre-Corona Virus but we are married and regarded as a "single infection unit" which means we're allowed to touch each other :)